1. Who We Are
This Privacy Policy describes how FlameGrower™ LLC ("FlameGrower," "we," "us," or "our"), a limited liability company organized under the laws of the State of Texas, with its principal place of business in Houston, Texas, collects, uses, discloses, and protects Personal Information of visitors to flamegrower.com (the "Site") and individuals who engage with our services (collectively, "you" or "Users").
FlameGrower™ is a trademark of FlameGrower LLC. Use of the trademark without our express written permission is prohibited.
2. Information We Collect
2.1 Information You Provide Directly
We collect Personal Information you voluntarily provide when you:
- Submit a contact form, booking request, or audit inquiry on the Site;
- Subscribe to our newsletter or download a lead-magnet resource;
- Schedule a meeting through our embedded scheduling tool (currently CalendarHero);
- Engage us as a client and provide payment, project, or account information;
- Communicate with us by email, phone, text message, or social channels.
This may include: your name, business name, email address, phone number, mailing address, payment information, website URLs, login credentials you choose to share with us for project work, and the content of communications with us.
2.2 Information Collected Automatically
When you visit the Site, we and our service providers may automatically collect certain technical information, including IP address, browser type, device identifiers, operating system, referring URLs, pages viewed, and timestamps. We use this information for analytics, performance monitoring, security, and to improve the Site.
2.3 Cookies and Similar Technologies
The Site uses limited cookies and similar tracking technologies for essential functionality (such as remembering form input) and analytics. You may disable cookies through your browser settings; some Site features may not function correctly if you do.
3. How We Use Information
We use Personal Information to:
- Respond to inquiries, schedule consultations, and provide services you request;
- Deliver, maintain, and improve our marketing automation, web design, and hosting services;
- Process payments and administer client accounts;
- Send service-related communications, including transactional emails, scheduling confirmations, and important notices;
- Send marketing communications (newsletters, promotions, lead nurture) to subscribers who have opted in — you may unsubscribe at any time;
- Comply with legal obligations, enforce our agreements, and protect our rights;
- Detect, prevent, and address technical issues, fraud, or abuse.
4. How We Share Information
We do not sell your Personal Information. We disclose Personal Information only as follows:
- Service Providers. We share information with trusted third-party vendors who help us operate (e.g., Cloudflare for hosting and DNS, CalendarHero for scheduling, Formspree or comparable services for form processing, Mautic and similar tools for email delivery, payment processors). These providers are contractually limited to using your data only to perform services for us.
- Legal Compliance. We may disclose information when required by law, court order, subpoena, or government request, or when we believe disclosure is necessary to protect the rights, property, or safety of FlameGrower, our clients, or others.
- Business Transfers. If FlameGrower is involved in a merger, acquisition, financing, or sale of assets, your information may be transferred as part of that transaction, subject to standard confidentiality protections.
- With Your Consent. We share information for any other purpose disclosed to you and with your consent.
5. Data Retention
We retain Personal Information for as long as is reasonably necessary to fulfill the purposes for which it was collected, to comply with our legal, accounting, or reporting obligations, to enforce our agreements, and to resolve disputes. When information is no longer needed, we securely delete or anonymize it.
6. Your Choices and Rights
6.1 Marketing Opt-Out
You may opt out of marketing emails at any time by clicking the "unsubscribe" link in any marketing email or by contacting us at hello@flamegrower.com. Opting out of marketing does not affect service-related communications about an active engagement.
6.2 Telephone and SMS
If you provide a phone number, you consent to receive service-related calls and text messages from us. Standard message and data rates may apply. Reply STOP to any text message to opt out of further SMS communications.
6.3 Access, Correction, Deletion
You may request access to, correction of, or deletion of the Personal Information we hold about you by emailing hello@flamegrower.com. We will respond within a reasonable timeframe and subject to verification of your identity. Certain information may be retained where required by law or legitimate business purposes.
6.4 California, Colorado, Virginia, and Other State Residents
Residents of states with comprehensive privacy laws (including California under CCPA/CPRA, Colorado under CPA, Virginia under VCDPA, Connecticut under CTDPA, and Utah under UCPA, among others) may have additional rights, including rights to know, access, correct, delete, port, and opt out of certain processing of their personal data. To exercise these rights, contact us at hello@flamegrower.com with a description of your request.
7. Security
We use reasonable administrative, technical, and physical safeguards designed to protect Personal Information against unauthorized access, alteration, disclosure, or destruction. No method of electronic transmission or storage is 100% secure, however, and we cannot guarantee absolute security.
8. Children's Privacy
The Site and our services are not directed to children under 13 years of age, and we do not knowingly collect Personal Information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately so we can delete it.
9. Third-Party Links and Services
The Site may link to third-party websites, services, or platforms that are not operated by FlameGrower (including HTown Handshakes, TheWebpageSite, social media platforms, and tools we use to deliver services). We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any third-party site you visit.
10. CAN-SPAM Act Compliance
FlameGrower complies with the U.S. CAN-SPAM Act of 2003. All commercial emails we send:
- Contain accurate header and "from" information identifying FlameGrower LLC;
- Use truthful subject lines reflecting the email's content;
- Identify themselves as advertisements where required;
- Include our physical postal address in Houston, Texas;
- Provide a clear and conspicuous way to opt out of further marketing emails.
11. International Visitors
FlameGrower operates from the United States. If you access the Site from outside the U.S., your information will be transferred to, stored, and processed in the United States. By using the Site, you consent to this transfer. Residents of the European Economic Area, United Kingdom, or other jurisdictions with data-protection laws may have additional rights under applicable law and should contact us to exercise them.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated policy on this page and revise the "Effective Date" at the top. We encourage you to review the policy periodically. Continued use of the Site after changes constitutes acceptance of the updated policy.
13. Governing Law
This Privacy Policy is governed by the laws of the State of Texas, without regard to its conflict-of-laws principles. Any dispute arising under this Policy shall be brought exclusively in the state or federal courts located in Harris County, Texas.
14. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, contact us at:
FlameGrower™ LLC
Attn: Privacy
1300 W 19th St #7042
Houston, TX 77008
Email: hello@flamegrower.com
Phone: (888) 874-4988